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Frequently Asked Questions

What is an electronic hidden dog fence?

A wire is installed around the property, and hooked up to a transmitter that is usually installed inside. That sends a digital signal around the wire. Your dog is fitted with a customized receiver collar that beeps as a warning when they are close to the boundary. A professional trainer will teach your dog condition response training so they retreat back into the contained area. The settings that the dogs will feel after the warning beeps (if they don't retreat) are set very low, and slowly raised higher as training proceeds. Usually in 15 to 30 min, our trainer will have your dog responding to the electronic dog fence. We will then customize the training plan that we will do after the first training. In most cases, we ask that you just walk the dog around the yard several times a day, reinforcing the containment area. You don't change the settings or train. We mainly ask that you walk them around the yard. Most dogs are trained and off leash in 1-2 weeks. (Please see the training page for a more in depth training explanation)

When my pet gets near the fence boundary, what happens?

Our professionally installed dog fence has warning beep zone and then a static correction zone. The feelings starts as a tickle to a scratch, to an annoying pinch feeling. All adjusted to the dogs temperament. The training teaches them to back up to turn off the sound and feeling.

Will my dog get a shock from the fence that hurts him?

This is one of the most commonaly asked questions about electronic dog fences. Our pet fence system has settings from very low to very high. You can tune the collar to what gets their attention without startling or scaring them. We will not hurt your dog. The levels are started very low, and slowly raised. The repetitive process is what helps them learn. Many dog fence trainers use system where the "low" setting on their dog fence collar is too high, and that's when dogs get frightened. Ours are the lowest in the pet containment industry. For stubborn dogs, we may need higher settings and we determine that while training.

What if my dog is too stubborn, big or fast, will a dog fence keep them in the fence?

Yes, and we offer a money back guarantee! This is the biggest failure in the pet containment industry. Dogs get excited and run right through the fence. That is because almost all electronic dog fences react at the line only. When the dogs are running , the dog fence collar shuts off after crossing the line. Our professional grade collars have a "Call Back" feature that will continue to work past the line. The dogs are trained to come back to the "safe area". Even the most stubborn of dogs stay in our hidden pet fencing system!

Can I have my pet in the back yard or front yard only?

Yes. We will design a system that fits your needs. Multiple zones in and outside are customized for you.

My friend has an Invisible Fence® brand fence from another company. Will your system work with theirs?

Yes, in most cases, we can program our collars to work on other fence systems AND other collars can work on our system. We can also repair any Invisible Fence® brand system and many customers buy our replacement batteries and collars from us.

What is DM FM and AM signals, and what do you use?

The industry is filled with China made AM and FM low grade signals. We use DM (digital modulation) which is the highest grade signal that can be used. Unlike other company's collars, ours will not shock your dog because of interference.

You service Albany, Rochester and Elmira in New York, what if I move out of state?

You are going with a local company with Hidden Pet Fence, and the electronics are manufactured in the US by PetStop. We have a nation-wide dealer network. We can give you the contact information to the dealer in your new area. They will continue the warranty on your product for you.

Can you service my system after hours or weekends?

Yes. In today's time of busy schedules, we know how hard it can be to stay at home for an estimate or for service. We are available when you need us. Early morning, nights, weekends... Our competitor will send salesmen to your home at night and on the weekends to collect your money, but when you need service or training after hours, forget it. We are here to service you before, during and after the sale.

Are there wireless dog fence systems or indoor fence systems availible?

Yes! Indoor wireless dog fence systems are very useful and inexpensive. We can keep your dogs away from the garbage, furniture, or create a "no zone" in virtually any area you need.

Can I adjust the shock levels with your system?

Yes. Our collars offer the wide range of adjustments in the area. Small, timid dogs and puppies may use a gentle static correction "shock", and stubborn dogs may need a higher level. All the installed pet fences that we offer include collars with adjustments YOU can change.

Why havent I heard of your company like I have heard of the Invisible Fence® brand?

Ever heard of Scott tissues or Puffs brand facial tissues? We bet you call it a Kleenex. Sometimes one BRAND name is thought of as the product. Invisible Fence® is a brand name of Pet Containment systems. Our products are made in the USA and have more settings for timid and stubborn dogs then the other guys. Our service and safe dog training is by, far the main reason choose us over them.

How do I know when the batteries in your tiny collar need to be changed?

A low battery indicator light will flash when the need to be changed. You get over a weeks notice when they are getting low.

Will underground fencing work on my small dog?

Yes. Hidden Pet Fence offers the smallest collars in the area! The settings are also the lowest available and are adjustable for the small dogs.

NOTE: Hidden Pet Fence in Rochester, NY is NOT affiliated with the Invisible Fence® Brand OR PetSafe® brand. We do however offer replacement batteries, service, dog training and parts for those brands. We are NOT authorized dealers for those companies.

Radio Fence® and Underground Fence® are Trademarks of Radio Systems Corporation.

PetSafe® is the registered Trademark of Radio Systems® Corporation

Invisible Fence® is a registered trademark of Invisible Fence Inc.

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1-877-DOG-YARD

(1-877-364-9273)

Invisible Fence®

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We install Hidden Dog Fences and we do repairs, collars & replacement batteries for the Invisible Fence® Brand systems

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