Help for Halo® GPS Customers

Apr 20, 2026

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With new GPS collars constantly hitting the market, dog owners have been turning to retail options as a seemingly quick fix for their escape artists. Unfortunately, these retail GPS collars can be difficult and frustrating to set up. Furthermore, getting your dogs to respond to their new boundaries requires weeks of training, which many owners are not prepared for when purchasing the unit. These are just a few headaches we can help with at Hidden Pet Fence. The retail GPS collars we have the most experience with are the Halo® GPS collars and the SpotOn® GPS collars. If you already purchased one of these options and are looking for support in the Rochester area, we’ve got you covered.
Although it seems simple with an app on your smartphone, there are many specific parameters you must follow when setting up a GPS dog fence. Most have to be set up a certain distance from roads, buildings, houses, trees, inclines, waterways and other obstacles. On a standard lot, all of these metrics can be difficult to navigate. Our technicians can help set up your GPS app and the new fence boundaries that you want to use.
The next step in finding success with your new GPS dog fence collar is getting your dog trained to use it. Each type of collar has different settings. Some offer beeps, whistles, sensations, vibrations, or a combination of these. Each brand of collar comes with different sets of instructions with different training techniques based on the collars function. This is another step that our team can help with. We have been training dogs on all types of fence systems for many years and have our own proven training methods. After the initial training session, our trainers will also provide you with follow up instructions to set you and your dogs up with success to continue training.
Although a new device that you are trusting to keep your dog safe can be intimidating, you don’t have to be alone. Our team is knowledgeable in all aspects of dog fencing and can support you with your retail GPS collar. Give us a call today to book a service call to meet with one of our technicians so we can help with your Halo® GPS collar.

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Client Testimonials

Danielle Ballard - Rochester, NY
stars-5

"My husband and I have been extremely pleased with Ralph and his staff at Hidden Pet Fence. Everyone has been exceptionally easy to work with, and when behavioral issues arose unrelated to the pet fence, Ralph helped to guide us to a trainer that can help us! We would recommend Hidden Pet Fence to anyone!"

Bethany Henderson - Rochester, NY
stars-5

"We loved working with this company. The fence they sold us in 1999 still works, and the 2 new puppies recently were trained to the system seamlessly, in just a week. The service Ralph gives is still wonderful even though he has grown so much since our original purchase. Great job."

Jason Pignagrande - Pittsford, NY
stars-5

"Ralph and Hidden Pet Fence have installed the there fence at two of my houses now. The price was very fair and the crew was professional. They even came back out the service my fence right away when I had a landscaping mishap! Jason"